Code of Conduct

Adhere to the safety of yourself and other people during the course.

Adhere to the anti-discrimination and all other policies.

Maintain the privacy and confidentiality of students and staff.

To respect the training venue and surrounds, and do not damage any equipment.

To keep the venue clean and tidy.

To notify the trainer immediately via text message if you cannot attend training or if you are running late. If you feel distressed during the training, please let the trainer know.

Access and Equity Policy 

All venues are wheelchair accessible. If you have a learning, mobility or other access needs please let the trainer know. We will endeavour to make reasonable adjustments.

Anti-discrimination Policy 

Discrimination of any form will not be tolerated and you can be asked to leave the course with no refund if you are found to be discriminating against anyone based on  race, religion, sexuality, marital status, disability, gender, breastfeeding, pregnancy or mental illness. This decision will be made at the trainer’s discretion.


Your enrolment is effective after you receive an email that it has been accepted, with a receipt of purchase.


The price for the course includes two days of training, the Mental Health First Aid manual a certificate and afternoon tea.

Cancellation Policy

Cancellation must be given in writing via email.

If you cancel and provide:

  • 35 days’ notice or more you can receive a full refund.
  • 21-28 days’ notice you can receive 50% of the course cost back.
  • Less than 20 days’ notice no refund will be granted.

If the course is cancelled by the trainer a full refund or transfer to another date will be granted. The refund will only cover the price of the course and exclude other costs incurred by the student (e.g. travel costs, time off work).